When you’re dealing with an unpaid invoice, it can be easy to get frustrated and react in unprofessional ways.
The worst-case scenario is a lack of professionalism in communication. Many businesses lose loyal clients to rude, impolite communication. Avoid over-pressuring and remember angry outbursts are never helpful.
It’s also worth remembering that sometimes a client might be in a difficult financial situation, and not being considerate can make things worse.
Your clients may misinterpret our intentions if you go and claim your unpaid invoices without proper homework. Always provide the evidence of service with terms of the agreement in detail when you are communicating.
Don’t surprise your clients with a court summons.
Reminders and notices before opting for legal action are what good customer service looks like.